FAQ
Frequently Asked Questions
Q: What are lab-grown diamonds?
A:Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology. They have the same physical, chemical, and optical properties as mined diamonds.
Q: Are lab grown diamonds ethical?
A: Yes, lab grown diamonds are ethically sourced and environmentally friendly, with a significantly lower environmental impact than traditional mining.
About the Process
Q: How do I start the process for a custom piece?
A: Just reach out with your ideas or inspiration photos! From there, we’ll discuss your vision, budget, and timeline to create a design that’s uniquely yours.
Q: What do you need from me to get a quote on a diamond or setting?
A: For a diamond quote, We'll need the carat size, any specific preferences you have, and your budget. For a setting quote, please share any inspiration photos or design ideas, the ring size, and your budget.
Q: How long does it take to create a custom piece?
A: Typically, custom pieces take 4 to 6 weeks to complete, depending on complexity and availability of materials. We’ll keep you updated every step of the way!
Q: Can I use my own stone in a custom design?
A: It depends! I’m happy to take a look and hear about your ideas.
Q: Do you offer design consultations, and are they free?
A: Yes! Initial consultations are complimentary, whether via email, text, phone call or virtual, so we can discuss your ideas and get started.
Diamonds & Stones
Q: Are your stones certified?
A: Yes! All diamonds come with an IGI certification to guarantee quality and authenticity.
Q: Do you source natural diamonds?
A: We currently source lab-grown diamonds only, as that is where our passion lies!
Q: Do you provide photos or videos of the stones before purchase?
A: Absolutely! We’ll share detailed photos and videos so you can see your stone up close before making a decision. I will also give you opinion since I am your in-person eyes!!
Q: What diamond shapes and cuts can you source?
A: We can source a wide variety of shapes, including round, princess, cushion, emerald, oval, pear, marquise, and more. Just let me know your preference!
Pricing & Quotes
Q: How long is my quote good for?
A: Your quote remains valid unless there is an increase in stone prices, gold or tariffs.
Q: What factors affect the price of a diamond or setting?
A: Price depends on factors like carat weight, cut, color, clarity, and the complexity of the setting design.
Q: Do you charge any fees to source stones?
A: There’s no fee to view stones initially via 360° video. However, if you’d like us to pull stones in person for inspection, photos, and videos, a $100 sourcing fee applies. Once you select your stone, a 50% deposit is required to begin your custom design.
Shipping & Delivery
Q: How long does it take to process my order once placed?
A: Please allow 2–3 business days for your order to be processed before it ships.
Q: How long is shipping?
A: We ship via UPS 2-Day, so your order should arrive within two business days once it’s shipped.
Q: Do you ship outside the US?
A: Unfortunately, we don’t offer international shipping at this time, but we hope to make it available to clients soon!
Q: Is shipping insured?
A: Yes, all shipments are fully insured for your peace of mind. However, once the package is delivered, We are not liable for lost or stolen items. If this happens, please contact UPS directly to file a claim.
Warranty & Care
Q: Do you provide a warranty?
A: Yes — We provide a one-year warranty from the date you receive your ring. This includes one resize for $50 (may vary), repair or replacement of any side stones, tightening of a loose main stone, and correction of any manufacturing errors on my end. Shipping is the responsibility of the customer.
We also highly recommend insuring your piece through Jewelers Mutual Insurance as soon as you receive it. They cover almost anything that could happen to your jewelry!
Q: What’s the best way to care for my jewelry?
A: To keep your piece shining, avoid harsh chemicals, remove jewelry during physical activities, and clean gently with mild soap and a soft brush.
Payment & Policies
Q: What forms of payment do you accept?
A: We accept major credit cards, debit cards, PayPal, Google Pay, and Shop Pay.
Q: Do you offer financing or payment plans?
A: At this time, We don’t offer financing, but I’m happy to discuss flexible payment options for custom orders.
Q: What is your return or exchange policy?
A: Due to the custom nature of our work, returns are not accepted.